How can we help?
For help with your account, learning progress, accessibility, subscription, or a technical problem, email info@gsentertainmentglobal.com. We aim to send an initial response within four business days.
Restore a purchase
Open PokerSharp’s Pro screen and tap Restore Purchases. Make sure the iPhone is signed in to the Apple Account that originally made the purchase.
Manage or cancel a subscription
On your iPhone, open Settings › [your name] › Subscriptions › PokerSharp. Deleting PokerSharp or your PokerSharp account does not cancel an Apple subscription. We cannot see or change your full payment-card information.
Delete an account
In PokerSharp, open Profile › Account › Delete Account. Account deletion and Apple subscription cancellation are separate actions; cancel recurring billing through Apple if you no longer want the subscription to renew.
What to include in a support request
Include the app version, iOS version, device model, the screen or lesson involved, and what happened. Do not email passwords, payment-card information, App Store private keys, or database credentials.